Privacy and Policy

1. Privacy Policy

• Introduction: At Sustentravel, we are committed to protecting the privacy and security of our users’ personal data. This policy describes what information we collect, how we use, store, and protect it, and what the rights of our users are.

• Data we collect:

  • Personal information: First and last name, email address, telephone number, and payment details in case of making a purchase or reservation.

  • Data provided through forms: In reservations, registrations, and contact forms.

• Use of information:

  • We use the information collected to:

    • Process reservations and quote requests.

    • Manage and follow up on inquiries from our users.

    • Send notifications related to contracted services or inquiries made.

    • Perform statistical analysis and improve the browsing experience through tools such as Google Analytics.

• Data sharing and third parties: We do not share personal information with third parties, unless strictly necessary for payment processing (for example, through payment gateways such as MercadoPago or PayPal) or to comply with legal obligations. We ensure that said third parties comply with the applicable data protection regulations.

• Security measures: We implement SSL certificates and encryption mechanisms to protect data during transmission. We adopt appropriate technical and organizational measures to safeguard personal information.

• User rights: Users have the right to: Access their personal data. Request the rectification or update of their information. Request the deletion of their data, when appropriate.

• Make inquiries or exercise their rights through our contact channels:

  • Email: info@sustentravel.tur.ar

  • Phone: +54 9 388 466 0357

2. Cookies Policy

• Use of Cookies: Currently, we believe that our website does not use cookies to store personal data or perform tracking. If cookies are implemented in the future (functional, analytical, or advertising), users will be informed through a visible notice on the site, along with instructions on how to manage them.

• Media: Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3. Terms and Conditions

• Use of the Website: Access to and use of this website implies acceptance of these terms and conditions. It describes the services offered by Sustentravel, which include the reservation of excursions and tours in Northwest Argentina.

• Reservations and Payments: Reservations are made through online forms and completed through secure payment gateways (MercadoPago, PayPal, etc.). All transactions are carried out with an SSL certificate to guarantee security. The specific conditions for cancellation and refund are detailed in each product or service. Users are advised to carefully read the particular conditions when making their reservation.

• Intellectual Property: All content on the site (texts, images, videos, logos, etc.) is the property of Sustentravel and is protected by copyright and other intellectual property regulations. Total or partial reproduction without express authorization is prohibited.

• Limitation of Liability: Sustentravel is not responsible for errors or omissions in the information published. The company reserves the right to modify or update services, rates and information without prior notice, always in accordance with current legislation.

4. Legal Notice

• Company Identification:

  • Name: Sustentravel evt

  • Leg.: 18.375

  • CUIT : 20-24765316-4

  • Fiscal Address: Santa Fe 450

• Contact Information:

  • Email: info@sustentravel.tur.ar

  • Phone: +54 9 388 466 0357

• The content of this website is for informational and commercial purposes. Any use of it implies acceptance of the terms set forth herein.

5. Cancellation and Refund Policy

• Cancellation and refund conditions vary depending on the service contracted and are specified in each product or reservation. It is recommended to carefully read the particular conditions before confirming any reservation. In general, cancellations must be managed through our contact channels and will be subject to the penalties established in the reservation.

6. Security Policy

• Implemented Measures:

  • Use of an SSL certificate to protect transactions and data transmission.

  • Encryption of sensitive information during transmission.

  • Internal procedures to guarantee secure and restricted access to personal data.

Policy Updates: These policies will be reviewed and updated as required by law. Users are advised to visit this section periodically to be informed of any changes.

Contact:

• For any questions or to exercise your rights in relation to the privacy of your data, users can communicate through:

  • Email: info@sustentravel.tur.ar

  • Phone: +54 9 388 466 0357