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Here you can find answers to the most frequently asked questions.

About Our Services

At Sustentravel, we offer authentic experiences in Jujuy and the Argentine Northwest, designed to go beyond conventional tourism. Our personalized tours, led by local expert guides, combine culture, adventure, and sustainable tourism to meet your preferences.

We provide three options:

  • Private Tours: Tailored experiences with flexible scheduling to suit your needs.
  • Scheduled Departures: Shared tours in small groups of up to 8 people on fixed dates, ideal for an organized and social experience.
  • Group Tours: Cost-effective shared experiences where you travel with other like-minded adventurers.

We prioritize rural, family-run accommodations that offer an authentic and warm experience. Our tours feature local cuisine prepared by regional chefs, with special options available for vegetarians, vegans, and gluten-free diets.

We use vehicles suited to your group’s needs, including high-quality 4×4 double-cab vehicles for adventure tours in the mountainous areas of the Puna and Quebrada de Humahuaca, ensuring a safe and comfortable journey.

Safety is our top priority. Our tours are led by trained guides with first aid certification, and we provide passenger insurance along with well-maintained equipment and vehicles. We also tailor activities to each group’s fitness level for a secure experience.

Sustainable tourism is a core value at Sustentravel. We are committed to minimizing our environmental impact by respecting local flora and fauna and supporting local communities through hiring regional guides and services, thereby promoting Andean culture.

Online Bookings

Absolutely! We use SSL encryption and secure payment gateways such as MercadoPago and PayPal to protect your personal and financial information.

We accept credit cards, debit cards, and payments via platforms like MercadoPago and Paypal, as well as bank transfers when available.

After your payment is processed, you will receive a confirmation email with your reservation number and tour details. If you do not receive this email within a few minutes, please check your spam folder or contact us.

Online booking offers 24/7 convenience, detailed access to tour information, the ability to compare options, and exclusive online promotions, making your planning and booking process easier.

If you experience any issues during the purchase process, our support team is available via WhatsApp, email, or phone to promptly resolve any problems and ensure a smooth booking experience.

warranty

We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.

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